How can I pay for my order?
We offer safe shopping and accept payment via Paypal, Credit Card VISA, Master Card, American Express, Discover and Debit Card. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing an order.
How are shipping rates calculated?
Shipping within the United States is a flat rate of $4.95 USD. Domestic orders over $50 USD are eligible for free shipping!
For international shipping, there is a flat rate of $7.95 USD. International orders over $75.00 USD are eligible for free shipping!
All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your Kurt Gordon order and/or shipping total. Kurt Gordon is not responsible for fees associated with import. All fees must be paid by the parcel recipient.
When will my order ship?
Our products usually – keyword usually – ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
Why didn’t my shipment come in one package?
We ship your orders from multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way.
My package says delivered, but I didn’t receive it.
Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!